Shipping policy
We aim to process orders promptly and deliver products to the shipping address provided at checkout.
Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation. Processing may take longer during holidays, promotional periods, or when additional order verification is required.
Shipping Fees
- Free shipping is available when the discounted merchandise subtotal is US$39.99 or more.
- A shipping fee of US$12.99 applies when the discounted merchandise subtotal is below US$39.99.
The shipping threshold is calculated based on the merchandise subtotal after discounts and excludes shipping fees and other applicable charges.
Estimated Delivery Time
Estimated transit time is 7–15 business days after dispatch. Including order processing, the overall estimated delivery time is 8–18 business days. Actual delivery times may vary depending on the destination, carrier arrangements, customs processing, and other circumstances beyond our control.
Tracking Information
After an order is shipped, tracking information will be provided when available from the shipping carrier. Tracking updates may take some time to appear.
Shipping Address Changes
If you need to change your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has entered processing or shipping.
Shipping Delays
Delivery may be delayed due to peak shipping periods, weather conditions, customs inspections, or other circumstances beyond our control. If your order is significantly outside the estimated delivery window, please contact us for assistance.